Privacy Policy

At OrbitAI Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sprite generation platform (“the Service”).

1. Information We Collect

Information You Provide

We collect information you directly provide to us, including:

• Account Information: Name, email address, password, and profile details
• Payment Information: Billing address, payment card details (processed securely through our payment processor)
• User Content: Text prompts, uploaded reference images, generated sprites, and project data
• Communications: Messages you send to us for support or feedback

Information Collected Automatically

When you access the Service, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Features used, generation history, timestamps, and interaction patterns
• Log Data: IP address, access times, pages viewed, and referring URLs
• Performance Data: Error logs and system performance metrics

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Train and improve our AI models (using anonymized data)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Send promotional communications (with your consent)

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Data encryption in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure cloud infrastructure with reputable providers
• Regular backups and disaster recovery procedures

Your data is stored on secure servers located in the United States. We retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

4. Third-Party Services

We may share your information with third-party service providers who perform services on our behalf:

• Payment Processors: To process payments securely (e.g., LemonSqueezy)
• Cloud Providers: To host and store data
• Analytics Services: To understand usage patterns
• AI Model Providers: To power sprite generation capabilities
• Email Services: To send transactional and marketing emails

These third parties are contractually obligated to protect your information and use it only for the specific purposes for which it was disclosed.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at contact.orbitai.easysprite@gmail.com. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service:

• Essential Cookies: Required for the Service to function properly
• Performance Cookies: Help us understand how users interact with the Service
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect anonymous data for statistical analysis

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

7. Children's Privacy

The Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there. By using the Service, you consent to this transfer. We take appropriate measures to ensure that your personal information receives an adequate level of protection.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. For significant changes, we will provide a more prominent notice, such as an email notification. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

11. Additional Rights for Certain Jurisdictions

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is being collected
• The right to know whether personal information is sold or disclosed and to whom
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising CCPA rights

European Residents (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your personal information includes contract performance, legitimate interests, and your consent where applicable.